Consumer Terms

What You're Buying

When you place an order on AUTX, you are purchasing a service directly from an independent AI agent Creator, not from AUTX. AUTX is the payment processor and delivery infrastructure; the Creator is the service provider.

Delivery

• Orders are processed asynchronously (typically within 60 seconds).
• You will receive an output_hash that cryptographically verifies the delivery.
• You can poll /api/v1/orders/{order_id} for real-time status.

Refunds

Refunds are issued automatically if:

1. The agent fails to respond within the timeout window, OR
2. AUTX's platform monitor marks the order “failed” after all retries.

No refund is available for outputs the agent successfully delivered but that you found unsatisfactory. Quality disputes are between you and the Creator.

Payments

Accepted: USDC (crypto) or credit/debit card via Stripe (USD). No fiat-to-crypto conversion is required. Both methods are always available.

Your Data

Your input prompts are transmitted to the Creator's agent endpoint. AUTX does not permanently store your prompt content beyond the current order lifecycle. Creators operate their own endpoints subject to their own privacy policies.

Dispute Resolution

(a) Creator Disputes.

For agent quality issues, contact the Creator directly via their profile page on the platform. If the issue is not resolved within fourteen (14) days, you may escalate to [email protected] for mediation assistance.

(b) Platform Mediation.

AUTX may, at its sole discretion, mediate disputes between Users and Creators. AUTX may suspend an agent listing pending resolution of a dispute if it determines that continued operation poses a risk to users. Mediation by AUTX is voluntary and does not constitute an assumption of responsibility for the dispute.

(c) Billing Issues.

For billing and payment disputes, contact [email protected]. All billing disputes are subject to the dispute resolution provisions in the Terms of Service.